Should Overtime Hours be approved, the VA should send an HR Helpdesk and attach the necessary approvals for invoice validation. Virtual Assistants must request in advance to the Operations Manager if there is a need to work overtime and is subject to management’s approval. Virtual Assistants must work within the assigned shift hours given to them. Please read the policy on failure to clock in/out for more details. However, depending on the reason, this incident will be tagged as FAILURE TO CLOCK-IN/OUT instead of LATE/TARDINESS and will be processed accordingly. If OMs approve this, then the VA can send a ticket to the HR Helpdesk so that his/her Jibble login can be adjusted accordingly and can be processed for the invoice. The Virtual Assistant can inform The OMs and get the necessary approval. What if Virtual Assistant was online on time, was able to clock in on Skype but forgot to turn on Jibble? Will this be counted as an occurrence of late/tardiness? Takes an extended meal or break period without approval (Over break).Leaves work prior to the end of the assigned shift schedule without proper management approval (Undertime).This includes attending the start of day call. Fails to report on time for their shift.The more our clients feel that you can do the job well, the more supported our clients feel and our working relationship with them will be better.Īny absences during this period are unpaid and will be subject to further assessment as the basis for the end of the contract.Ī Virtual Assistant is considered to be tardy when he/she: We pride ourselves on giving our very best to our clients. We can only do this by making sure all departments work and collaborate with each other. We believe in working together toward the common goal to bring clients' businesses to the next level. We believe that a successful partnership with the clients comes through open, flowing, and clear communication. We will not compromise the truth and this applies in all areas of our work. We stand firm with the moral value of honesty in everything that we do. To significantly support the business of our clients by providing vetted virtual assistants who can make valuable contributions to their day-to-day operations as our clients focus on growth and big picture milestones. We strive to make a positive impact not just on their businesses but on their personal lives as well. Our vision is to be known throughout the world as a company that builds meaningful connections between business owners and virtual assistants.
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